Card Protectors - if you do not like the image or the
image fails and comes off, cardtrojan.com will replace the
image free of charge but buyer is responsible to pay the
return shipping fee. Cardtrojan.com will return the
"fixed" item free of charge.
Poker Tables - There will be no refund on custom poker
tables. (see below for acceptance of freight shipments)
Custom Inlay Chips - There will be no refund or returns on
inlay chips once artwork is approved.
Custom Ceramic chips - Ceramic chips can sometimes be
tricky and don't always come out perfect. Every
attempt will be made to rectify the situation, within
reason, to provide you with a chip representative of the
artwork. No refunds will be given on ceramic chips.
All other custom supplies are unable to be returned or
Any non-custom supplies may be returned if Cardtrojan.com
is notified within 7 days of the defect.
Closeout items are unable to be returned.
If a product has been used even if it was only one time,
it cannot be returned.
We cannot accept opened DVD's, Copag or KEM cards. They
cannot be resold and will not be refunded.
If you receive defective merchandise, it can only be
exchanged for a similar product of equal or lesser value.
If a product is returned and there is no exchange, a 15%
restocking fee will be charged. If you are returning a
product that is defective or incorrectly shipped for a
refund, then you will be refunded for the cost of the
If a product arrives damaged, cardtrojan.com must be
notified immediately. Once we are notified, a claim will
be placed with the corresponding shipping company. Once
the claim has been resolved, the product will need to be
sent back and the replacement will be sent out.
All Freight orders must be inspected BEFORE the END USER
accepts the shipment.
If damage is not discovered or noted and a shipment is
accepted and signed for then cardtrojan.com is not
responsible for replacing the product. Signing for a
shipment without noting damage on the Bill of Lading is
stating that the shipment was free from damage and in
perfect condition. ALL Freight deliveries must be inspected,
no matter how large the order or product is.
There are no exceptions to
Refunds of any kind will only be issued to you in the same
manner of payment of which you paid originally. For example,
if the order was placed with PayPal then it will be refunded
to that same PayPal account.
Please allow up to 2 weeks for returns to be processed. If
you feel like a return has taken longer than 2 weeks, please
contact our office for any questions you may have.
Cardtrojan.com reserves the right to change this policy at